Cruisin' to Collections Student Financial Services Conference 2025
November 12-14
Cost $199.00
An On-Line Student Financial Services Conference without the expensive Flight, Hotel and Typical Conference Costs
This year’s conference includes the Higher Education Certified Credit Manager course where you can earn your Digital and Sharable Credentials!
Conference Agenda
Module 1 – Compliance and Regulations
REGU-111 Bankruptcy
REGU-113 The Family Educational Rights and Privacy Act (FERPA)
REGU-115 Fair Credit Reporting Act (FCRA)
REGU-117 Fair Debt Collection Practices Act (FDCPA)
REGU-119 Graham-Leach-Bliley Act (GLBA)
REGU-121 Unfair, Deceptive or Abusive Acts or Practices (UDAAP’s)
REGU-123 Servicemembers Civil Relief Act(SCRA) Formerly SSCRA
Module 2 – Strategy and Procedure
PLCY-111 Writing Policy and Procedures
MGMT-103 Selecting and Working with Vendors
PRCS-103 Department Outreach
PRCS-101 Office Efficiencies and Process Improvement
Module 3 – Leading Your Department
DEFN-101 Bursar Daily Operations
MGMT-107 Dealing with Difficult People
COLL-105 Multi Channel Communications
MGMT-109 Collections Administration
Module 4 – Staff Performance
TEAM-101 Staff Performance
TEAM-101a Staff Development – Hiring, cross training and promotion
TEAM-101b Managing Diverse staff in team orientation
TEAM-101c Team Building – Setting goals – measuring and rewarding staff
TEAM-101d Yearly & Quarterly evaluation of staff members
TEAM-101e Progressive discipline to termination