Student Financial Services Higher Education Academy
Earn Your Digital Credentials with Certification Courses Designed for Student Finance Professionals and Managers
Standardized Curriculum – Seasoned Instructors – Professional Development – Recognized Achievement
Course: HECCP
Higher Education Certified Credit Professional
Credentials: Professional Designation, Certificate of Completion and Digital Badge
Duration: 15 hours
Next Start Date TBD
Sessions are presented live, online. Sessions are also recorded and available same day for participation and review.
Program Overview
- The HECCP Certification Program is a three-segment, 7.5 hour educational course.
- Each segment covers critical core components of higher education credit and collections that every credit professional needs to be compliant and effective and that all credit managers need to successfully administer and train their staff.
Learning Outcomes
- Certification through the HECCP program demonstrates to officials that you, the Higher Education Credit Professional, are a Subject Matter Expert (SME) in higher education loan programs, receivables management, consumer protection laws and best collection practices.
- It distinguishes managers who have been trained in core competencies to professionally administer their department.
- An examination is given and participants that earn a passing grade and have completed the program will receive the HECCP Designation, Certificate of Completion and Digital Badge to own and and share proudly on personal and professional social media platforms.
Digital Badge
Certificate of Completion
Course Agenda
Module 1 – Defining Student Financial Aid
COLL-107
Duration – 1
Subject Matter
- Perkins
- FFELP (Stafford, SLS, PLUS)
- Direct
- Direct Consolidation
- Health Professions
- Nursing
- Primary Care
- Tuition and Fees
- Private/Institutional Loans
Module 2 – Compliance and Regulations
Duration – 4.0
Subject Matter
REGU-111 Bankruptcy
REGU-113 The Family Educational Rights and Privacy Act (FERPA)
REGU-115 Fair Credit Reporting Act (FCRA)
REGU-117 Fair Debt Collection Practices Act (FDCPA)
REGU-119 Graham-Leach-Bliley Act (GLBA)
REGU-121 Unfair, Deceptive or Abusive Acts or Practices (UDAAP’s)
REGU-125 The Servicemembers Civil Relief Act (SCRA
Module 3 – Best Collection Practices
COLL-101A
Duration – 1.5
Subject Matter
Collection Management, Policy and Procedures
- Compliant Telephone Calls
- Debtors Represented by Attorneys
- Calling Third Parties
- Skip Tracing
- Disputes and FCRA Disputes
- Cease and Desist
- Call Recording
- Payment Plans
- Collection Letters
COLL-101B
Duration – 1.5
Subject Matter
Telephone Collection Techniques
- Collection Call Protocol
- Collection Call Structure
- Language and Etiquette
- Motivation and Influence
- Customer Service