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Student Financial Services Higher Education Academy

Course: HECCP
Higher Education Certified Credit Professional

Course Cost: $399.00

Credentials: Professional Designation and Certificate

Duration: 8 hours

Prerequisite: None

Program Overview
The HECCP Certification Program is a three-segment, eight-hour educational course. Each segment covers critical core components of higher education credit and collections that every credit professional needs to be compliant and effective and that all credit managers need to successfully administer and train their staff.

Learning Outcomes
Certification through the HECCP program demonstrates to officials that you, the Higher Education Credit Professional, are a subject matter expert (SME) in higher education loan programs, receivables management, consumer protection laws and best collection practices. It distinguishes managers who have been trained in core competencies to professionally administer their department.

An examination is given and participants that earn a passing grade and have completed the Higher Education Certified Credit Professional program will receive the HECCP Credential and Digital Badge to own and share proudly with colleagues and employers.

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Course Agenda

Subject Matter Detail

Module 1
COLL-107 Defining Student Financial Aid
Duration – 1
Subjects Covered

  • Perkins
  • FFELP (Stafford, SLS, PLUS)
  • Direct
  • Direct Consolidation
  • Health Professions
  • Nursing
  • Primary Care
  • Tuition and Fees
  • Private/Institutional Loans

Module 2 – Consumer Law Compliance
Duration – 4.0
Subjects Covered

REGU-111 Bankruptcy
REGU-113 The Family Educational Rights and Privacy Act (FERPA)
REGU-115 Fair Credit Reporting Act (FCRA)
REGU-117 Fair Debt Collection Practices Act (FDCPA)
REGU-119 Graham-Leach-Bliley Act (GLBA)
REGU-121 Unfair, Deceptive or Abusive Acts or Practices (UDAAP’s)
REGU-125 The Servicemembers Civil Relief Act (SCRA)
 

Module 3 – Best Collection Practices
COLL-101A
Duration – 1.5
Subjects Covered

Collection Management, Policy and Procedures

  • Compliant Telephone Calls
  • Debtors Represented by Attorneys
  • Calling Third Parties
  • Skip Tracing
  • Disputes and FCRA Disputes
  • Cease and Desist
  • TCPA
  • Call Recording
  • Payment Plans
  • Collection Letters

COLL-101B
Duration – 1.5
Subjects Covered

Telephone Collection Techniques

  • Collection Call Protocol
  • Collection Call Structure
  • Language and Etiquette
  • Motivation and Influence
  • Customer Service