Student Financial Services Higher Education Academy
Earn Your Digital Credentials with Certification Courses Designed for Student Finance Professionals and Managers
Standardized Curriculum – Seasoned Instructors – Professional Development – Recognized Achievement
Course: HECCM
Higher Education Certified Credit Manager
Course Cost: $559.00 Individual – Discounts available for multiple registrations and HECCP/HECCP II graduates
Credentials: Professional Designation, Certificate of Completion and Digital Badge
Duration: 16 hours
Next Start Date November 12th 13th and 14th as part of Cruisin’ to Collections
Sessions are presented live, online. Sessions are also recorded and available same day for participation and review.
Program Overview
- The HECCM Certification Program is a four-segment, sixteen-hour educational course designed for directors, bursars, managers and advanced credit professionals.
- Each module covers critical components for managers to effectively administer their department.
Learning Outcomes
- Certification through the HECCM program demonstrates to officials that you, the Higher Education Credit Manager, are credentialed and recognized in the subjects necessary to effectively administer your department.
- An examination is given and participants that earn a passing grade and have completed the program will receive the HECCM Credential, Certificate of Completions and Digital Badge to own and share proudly on personal and professional social media platforms.
Digital Badge
Certificate of Completion
Course Agenda
Module 1 – Compliance and Regulations
Duration – 4.0
Subject Matter
REGU-111 Bankruptcy
REGU-113 The Family Educational Rights and Privacy Act (FERPA)
REGU-115 Fair Credit Reporting Act (FCRA)
REGU-117 Fair Debt Collection Practices Act (FDCPA)
REGU-119 Graham-Leach-Bliley Act (GLBA)
REGU-121 Unfair, Deceptive or Abusive Acts or Practices (UDAAP’s)
REGU-123 Servicemembers Civil Relief Act(SCRA) Formerly SSCRA
Module 2 – Strategy and Procedure
Duration – 4.0
Subject Matter
PLCY-111 Writing Policy and Procedures
MGMT-103 Selecting and Working with Vendors
PRCS-103 Department Outreach
PRCS-101 Office Efficiencies and Process Improvement
Module 3 – Leading Your Department
Duration – 4.0
Subject Matter
DEFN-101 Bursar Daily Operations
MGMT-107 Dealing with Difficult People
COLL-105 Multi Channel Communications
MGMT-109 Collections Administration
Module 4 – Staff Performance
Duration – 4.0
Subject Matter
TEAM-101 Staff Performance
TEAM-101a Staff Development – Hiring, cross training and promotion
TEAM-101b Managing Diverse staff in team orientation
TEAM-101c Team Building – Setting goals – measuring and rewarding staff
TEAM-101d Yearly & Quarterly evaluation of staff members
TEAM-101e Progressive discipline to termination