If you (or your billing servicer) report information about consumers to a Credit Reporting Agency, you are considered a “furnisher” of information under the FCRA. You have an obligation to supply fair and accurate credit reporting and risk liability if you do not. We will discuss: Legislative Overview Responsible and Accurate Reporting, especially in the age of COVID Common Mistakes in Reporting Delinquencies Verbal and Written Disputes Conducting a Reasonable Investigation Written Policies and Procedures Frivolous or Irrelevant Disputes Liabilities…

If you are a Federally Funded institutions of higher education, and you haven’t had a TITLE IX EXPERT on your team helping you develop your Title IX Policies and Procedures for compliance, join us on this webinar! The mandated deadline to have your NEW Title IX Regulation policies and procedures developed and in place by August 14, 2020 is fast approaching. Dr. Sandra Hodgin will talk about various Title IX aspects such as: critical details from the NEW Title IX…

When Student Retention and Student Debt was reigning as key issues on every campus this presentation introduced the thinking behind and process that has helped University Collection Departments find partners in other offices to set records retaining students and resolving their financial issues. With Covid-19 causing new twists and a focus returning to Retention and Resolution we are offering an update of the initial story and plan and HOW-TO incorporate the efforts in today’s environment. We will discuss: Cross department…

Do you have written procedures for everyday functions? Are your Procedures documented so that every time a situation comes up, you and your staff know the policy and how to handle the situation? You should, and in this session we will look at many Procedures that your office deals with and the best way to document and develop policies. The session will be interactive and at the conclusion you will have a Blueprint that can be applied to updating policies…

This two-day webinar is designed for those in the Bursar, Student Financial Services and Collection Offices and beneficial to all Management areas. It will be presented by a team of current and past Campus Based Professionals with the experience of sitting in your seat and handling the day to day concerns that you have or will experience. People – Managing Different Levels of Staffing (Union and Non-Union) Competency, Training, Job Descriptions, Performance Review, Goals. Inclusion, Toxic Behaviors, Progressive Discipline, Terminations,…

This two-day webinar is designed for those in the Bursar, Student Financial Services and Collection Offices and beneficial to all Management areas. It will be presented by a team of current and past Campus Based Professionals with the experience of sitting in your seat and handling the day to day concerns that you have or will experience. People – Managing Different Levels of Staffing (Union and Non-Union) Competency, Training, Job Descriptions, Performance Review, Goals. Inclusion, Toxic Behaviors, Progressive Discipline, Terminations,…

According to 2018 Identity Fraud: Fraud Enters a New Era of Complexity (from Javelin Strategy & Research, in 2017), there were 16.7 million victims of identity fraud, a record high that followed a previous record the year before. Protect your University! Join us to learn how to incorporate the Gramm-Leach-Bliley Act and Red Flag Rules into your University Procedures. Also find out how to effectively build student awareness so that your students too may guard against identity theft. [su_button url="https://secondalliance.com/wp-content/uploads/2019/06/Webinar-Guarding-Against-Identity-Theft-17JUN2019.pdf"…

In this webinar we will discuss credit fundamentals and the impact of credit management. You will sharpen your knowledge of credit essentials to use and share with others. In this session we will discuss: Predatory Lenders and costs associated with little or poor credit Credit Reports - What they are, what they consist of and how to interpret them FICO and other credit scores – What they are, how they’re calculated and increasing your score Building, rebuilding, repairing and maintaining…

The Collector's Corner is a monthly online discussion series. You are invited to join us the 2nd Wednesday of every month. We start with the top news stories from the month followed by an open Q&A where panelists and attendee's will answer questions and lead discussions on the Hot Topics of the day as they relate to Compliance, Strategy and Collections. This will be a live LISTSERVE and the topics will be up to those who participate. New laws and…

This presentation is intended to give you an overview of Bankruptcy, plus other Laws and Rulings that you will encounter while performing your duties regarding loans, tuition and contacting students on a daily basis. We will focus on Student Debt and explain: "Terms" you need to understand - Chapters of Bankruptcy - Qualified Educational Expenses - Changes in the Law - Requirements - Hardship Discharge - After Bankruptcy Actions - Related Legislation Download the presentation PDF…

FCRA – Accurate Reporting and Handling Disputes If you (or your billing servicer) report information about consumers to a Credit Reporting Agency, you are considered a "furnisher" of information under the FCRA. You have an obligation to supply fair and accurate credit reporting and risk liability if you do not. We will discuss: Legislative Overview Responsible and Accurate Reporting Common Mistakes in Reporting Delinquencies Verbal and Written Disputes Conducting a Reasonable Investigation Written Policies and Procedures Frivolous or Irrelevant Disputes…

In this session we will highlight important news story discussions from the 2018 Collector's Corner meetings. Didn't have a chance to join this year or missed some sessions? Join us for this webinar and find out more about this new online forum discussion that keeps you informed, up to date and in the know! Download the presentation PDF here https://youtu.be/dalXdwcTAg4

You are the first line of defense against a cyber breach. Ransomware or other malicious software usually finds its way into IT systems through phishing emails opened by an employee or by clicking infected links on non-trusted websites. After a piece of malware is installed on a computer, it has the ability to spread across other computers that it is connected to, thus infecting and blocking access to the entire network. Today’s hackers are extremely sophisticated and are using multiple…

Collection Tools to Measure and Maximize your Collections Portfolio Performance Measuring Collection Agency Performance Pre-Collection, Arrearage Collections and CURE Programs Perkins Loan Rehabilitation Download the presentation PDF here   https://youtu.be/PYyRs8VKFw0

• Regulatory Reform Agenda • Borrower Defense to Repayment • Gainful Employment • Perkins Wind-Down • Perkins Liquidation • Year-Round Pell Guest Speaker Brian Smith Office of Post-secondary Education US Department of Education *If you are not able to attend this broadcast a recording of the presentation will be sent to those registered Download the presentation PDF here   https://youtu.be/KzpFTf4kLOQ

• Reasons to Create an Institutional Loan Fund • Where Does the Money Come From • Perkins Loan Model for Institutional Loans • Promissory Notes • Important Language to Include • Collection Charges • Things to Consider • Institutional Loan Configuration • Institutional Loan Programs in Action Guest Speaker  Chris Stompanato Client Relationship Coordinator Subject Matter Expert Heartland, ECSI Download the presentation PDF here   https://youtu.be/QkMCDbBMPIw

An inside view of how collection agencies work. We’ll look at: How many ways does a collection agency serve a school? What are different approaches agencies use when collecting debts? What are the latest collection methods and programs? Performance Analysis. Analyzing the right data to really know How Much was Recovered Q and A Download the presentation PDF here   https://youtu.be/6LNj_jzYJog

Understand the many aspects of the Bursar’s Credit and Collections Office. In this webinar we will look at the various functions that take place and understand the responsibilities that confront the office on a daily, weekly or monthly basis. We will explore the daily interactions with students, former students, parents and other offices within the University. We will also explore the Bursar’s Office operations and will look at many of the “other jobs” that fall under the Office’s realm of…

Collections Karate focuses on the core of a debt collection conversation. The place after the introduction and before the close. It’s the middle ground; the confrontation zone where you ask for payment, overcome objections and handle disputes. Collections Karate uses conceptual techniques that combine the rules of influence and motivation with assertive communication in an attempt to achieve a productive outcome from your collections conversation. Among other concepts we will discuss: INFLUENCE as a set of rules that people follow…

Collections Karate focuses on the core of a debt collection conversation. The place after the introduction and before the close. It’s the middle ground; the confrontation zone where you ask for payment, overcome objections and handle disputes. Collections Karate uses conceptual techniques that combine the rules of influence and motivation with assertive communication in an attempt to achieve a productive outcome from your collections conversation. Among other concepts we will discuss: INFLUENCE as a set of rules that people follow…

When doing collections it is important to have a plan in place. Having and committing to a collection plan will: Make the work you do more streamlined and efficient. Remove the stress of making personal decisions. Be consistent with every student and situation. Make it easier to respond to complaints by students or parents about your decisions to superiors. Benefit the student by having a clear understanding of what is required and the consequences of non-compliance. Subjects: Billing, effective collection…

Innovis Right Party Contact Solutions Reduce delinquencies and stay in touch with your customers with phone and address contact information using Innovis' Right Party Contact (RPC) solutions. Stay connected with your customer Contact with confidence using Innovis quality data Rely on a proven leader in Right Party Contact solutions Lexis Nexis Risk Solutions Industry-leading collections solutions from LexisNexis® Risk Solutions help debt recovery professionals improve profitability and collect more in less time by enabling greater insights into debt portfolios, streamlining…

The National Student Clearinghouse is the nation’s trusted source for education verification and student educational outcomes research. The Clearinghouse serves the education community by facilitating the exchange and understanding of student enrollment, performance and related information through our unique combination of services. Learn how to access free and low-cost services the Clearinghouse can provide to support collections management at your institution. Guest Speaker Melissa Buckley Melissa is a Client Management Specialist, currently working with over 50 institutions in Puerto Rico…

The Who, What, Why and How to do Them. Definitions Writing a Policy Step by Step Flow Chart of Document Information Starting the Procedures Procedure Layout Finalizing your Policy and Procedures Guest Speaker Mary Anne Lower University of the Pacific Associate Director Student Business Services (Retired) Download the Presentation PDF https://youtu.be/F4zzCxm-5WI

In this webinar we’ll discuss compliance and strategy when making and receiving collection telephone calls. UDAAPS’s and the CFPB’s enforcement authority Since 2013, the CFPB has published two bulletins on UDAAP that provide statutory definitions, non-exhaustive examples of UDAAPs and remind entities that are not subject to the Fair Debt Collection Practices Act, such as first party collectors, that they are nevertheless subject to the CFPB’s UDAAP authority. FDCPA training for creditors 804. Acquisition of location information §805. Communication in…

Does assigning defaulted Perkins loans back to the Department of Education make sense? This session will explain the details of the assignment process and will also weigh the positive and negatives to sending Perkins loans back to ED so you can make informed decisions whether or not to assign. Download the Presentation PDF https://youtu.be/36JdCPEYK4k

Guest Speaker: Jamie Davidson, Ph.D. Associate Vice Pres. for Student Wellness Licensed Psychologist University of Nevada, Las Vegas   Just as you depend on other departments for outreach in your efforts, your mental health department may look to you as a 'first-responder' to: Listen for symptoms of students in distress Respond to needs 'appropriately' and act as a liaison Empathize and reinforce help seeking behavior Recognize behaviors from 'Immaturity to illness'   https://www.youtube.com/watch?v=xPGWy6vORYg Download the…

Guest Speaker: LeRoy Rooker Mr. Rooker is the nation's leading authority on the Family Educational Rights and Privacy Act (FERPA), a comprehensive federal law that provides privacy protections for student education records. As the director of the Department of Education's Family Policy Compliance Office (FPCO) for 21 years, he administered laws and policies designed to help protect the rights of America's 58 million students. Mr. Rooker is well known in the postsecondary world because of his extensive outreach to the…

Whether you’re deciding on offering a new Institutional Loan or want to revisit compliance on your existing loan procedures you’ll find the information here. A step by step look at originating Private Campus Institutional Loans including Disclosures, Issuing Loans and Compliance. Disclosures: Initial offering - 1st disclosure - 30 day notice - 3 day notice Issuing Loans: Borrower self-certification - Promissory notes Compliance: Truth in Lending Act - Regulation Z - FACT Act - CFPB Checklist https://youtu.be/f_O-cgMfqXI

Identity theft is growing at a phenomenal rate. According to FTC.gov, Nineteen people become victims of identity theft every minute! In this webinar we will discuss implementation of Red Flag Rules enforced by the FTC to protect against identity theft. In addition, we will talk about the need to educate students and build an awareness so that they also understand how to guard against this growing crime. This webinar will include information on what a red flag looks like, and…

In this webinar we will discuss credit fundamentals and the impact of credit management. You will sharpen your knowledge of credit essentials to use and share with others. In this session we will discuss: Predatory Lenders and costs associated with little or poor credit Credit Reports - What they are, what they consist of and how to interpret them FICO and other credit scores – What they are, how they’re calculated and increasing your score Building, rebuilding, repairing and maintaining…

The IRS has mandated that schools begin reporting Box 1 (payments) on 1098-T tax statements rather than Box 2 (amounts billed) starting with the 2017 tax year, which is effective January 1, 2017. This is a massive change as it is estimated 85% of schools in higher education report in Box 2. There are additional changes being mandated, and having to make these changes, particularly the Box 1 reporting, is a huge burden on a school’s IT staff, as they…

The National Student Clearinghouse is the nation’s trusted source for education verification and student educational outcomes research. The Clearinghouse serves the education community by facilitating the exchange and understanding of student enrollment, performance and related information through our unique combination of Financial Aid Services, Research Services, Transcript Services, and Verification Services. Learn more about information the Clearinghouse provides and how to maximize their service at this session. https://youtu.be/S0S87V0c2CI

A Webinar that explores the changes in the Perkins Program since it was “SAVED” and brought back to life. A look at the new Disclosures requirements and what the future may hold. Additionally, a look at Administrative Costs Allowances and how they can benefit the Perkins Staff on Campus and what may happen to these benefits in the future. Attending this webinar will give you a further insight into the Perkins Program, tools that can help ease pressure on this…

Under the Dodd-Frank Wall Street Reform and Consumer Protection Act (DoddFrank Act), all covered persons (This means you) are legally required to refrain from committing unfair, deceptive, or abusive acts or practices. UDAAP’s largely mirror the regulatory verbiage found in the FDCPA and in some cases the Bureau has even gone further than FDCPA guidelines. Of the more than 40 enforcement matters that the CFPB has made public so far, half have alleged violations of the UDAAP provision of the…

You've probably attended programs on Financial Literacy in the past but does your school have a functioning and effective Financial Literacy program that is supported campus-wide? Getting a plan started and obtaining cross-department partnership and upper management buy-in may be the hardest pieces to the puzzle. In this session, 'Getting Your Plan Moving,' you'll leave with a Financial Literacy Toolkit that will provide you with the tools and guidance you'll need to get your plan started and moving forward. During…

In this webinar we will discuss the Fair Debt Collection Practices Act and how sections might apply to creditors as Unfair, Deceptive or Abusive Acts or Practices, (UDAAP’s). We will focus on the following sections: §804. Acquisition of location information §805. Communication in connection with debt collection §806. Harassment or abuse §807. False or misleading representations §808. Unfair practices §809. Validation of debts §810. Multiple debts https://youtu.be/dubPKAhpAoc

Show Me The Money! We’d love to, but how? Phone calls, mass vs individual emails, snail mail, post cards, blue paper, student/parent orientations, video clips - what works, what doesn’t? This session will share best practices that have proven to be efficient and successful collection tools, and also lessons learned. Come to find methods and tips that can help in your office, or share your own ‘magic bullets’ with others. https://youtu.be/gjYarxJGHqM

With Student Retention and Student Debt reigning as key issues on every campus this presentation will introduce the thinking behind and process that has helped University Collection Departments find partners in other offices to set records retaining students and resolving their financial issues We will discuss: Cross department teamwork partnering with: Academic departments and advisors Financial aid Computer services Establishing a plan that works from billing through write-off The presentation will take you from idea through implementation and give you…

In this session discover which financial literacy programs may be most effective for your students. Find out how to develop financial literacy programs using free resources. Discuss effective outreach and communication techniques for those programs. Bio: Ruth Sharp is the Bursar for the California Institute of Technology. She is responsible for providing operational leadership and oversight for student financial services. Ruth has worked in accounting and finance for over 30 years.  She has been a speaker for NACUBO, PacWest, Southern…