Being contacted by a collection agency can be a scary thought. When two strangers have a conversation that involves an obstacle, it can be easy to experience conflict. The ego can, as a self-defense mechanism, engage defensiveness, aggression, posturing, inflation or isolation when uncomfortably wrestling for position in a conversation.

This class is designed to prepare you to approach and work with a collection agency and to find the best possible solution. We will discuss:

• The Fair Debt Collection Practices Act. What can the agency do and what can’t they
• How to have a great conversation with a debt collector
• Payment plans
• Submitting a settlement offer
• Disputing an account
• Litigation
• Bankruptcy
• Filing a complaint