This two-day webinar is designed for those in the Bursar, Student Financial Services and Collection Offices and beneficial to all Management areas. It will be presented by a team of current and past Campus Based Professionals with the experience of sitting in your seat and handling the day to day concerns that you have or will experience.

People – Managing Different Levels of Staffing (Union and Non-Union)

• Competency, Training, Job Descriptions, Performance Review, Goals. Inclusion, Toxic Behaviors, Progressive Discipline, Terminations, Record Keeping and Responsibilities etc.

Vendors – Getting the Service you Deserve …and Paid for!

• Competition and Complacency, Partnering, Vision, Communications, Getting on the Same Page with Agencies, Law firms, Loan Servicers, etc.

Internal Collections – Managing with a Professional Approach to get Results.

• Updating and Adapting Procedures, School Generated Collection Letters, Payment Plans, Targets, Tools, Reducing Write-off, Cutting Default Rates, Outreach, Motivation, Cooperation and the Need to Understand Consumer Protection Laws.

Speakers
Mark Goodman

Associate Bursar, Manager of Credit and Collections, Temple University, Retired

Patrick D. Brettschneider

Collections Supervisor, University of Michigan

Karmen Grondin

Collections Manager, Central Michigan University