When doing collections it is important to have a plan in place. Having and committing to a collection plan will:

• Make the work you do more streamlined and efficient.
• Remove the stress of making personal decisions.
• Be consistent with every student and situation.
• Make it easier to respond to complaints by students or parents about your decisions to superiors.
• Benefit the student by having a clear understanding of what is required and the consequences of non-compliance.

Subjects: Billing, effective collection letter series, payment plan structuring, holds, financial statements, deferrals, disputes and settlements.

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