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HECCP – Higher Education Certified Collection Professional Certificate Program (Santa Clara)

June 21, 2019 @ 8:00 am - 4:30 pm


Regional One-Day Workshop
Santa Clara, CA

HECCP – Higher Education Certified Collection Professional

Certificate Program

June 21st

Santa Clara University – Benson Memorial Center

Register here


Santa Clara University
Building 301 Benson Memorial Center
Classroom 103
820 Alviso St, Santa Clara, CA 950

Cost: $99.00 


8:00am Breakfast

9:00am Sessions Begin

12:00pm Lunch

4:30pm Workshop Concludes

Registration includes: Workshop Materials, Workbook, Certificate, Breakfast, Lunch and Refreshment Breaks

HECCP – Higher Education Certified Collection Professional

The HECCP Certification Program is a three-segment, six-hour educational course taught by industry experts. Each segment covers critical components of higher education collections that every collection professional needs to be compliant and effective and that all collection managers need to successfully administer and train their staff.

Certification through the HECCP program demonstrates to officials that you, the collection professional, are a subject matter expert (SME) in higher education loan programs, receivables management, consumer protection laws and best collection practices. It distinguishes managers who have been trained in core competencies to professionally administer their department.

An examination is given at the end of each segment and participants that earn a passing grade and have completed the Higher Education Certified Collection Professional program will receive the designated HECCP Certification.

Segment 1 – Defining Student Financial Aid

  • Perkins
  • FFELP (Stafford, SLS, PLUS)
  • Direct
  • Direct Consolidation
  • Health Professions
  • Nursing
  • Primary Care
  • Private/Institutional Loans
  • Tuition and Fees

Segment 2 – Consumer Law Compliance

  • Bankruptcy
  • The Family Educational Rights and Privacy Act (FERPA)
  • Fair Credit Reporting Act (FCRA)
  • Fair Debt Collection Practices Act (FDCPA)
  • The Code of Federal Regulations (CFR) (SFA Handbook Introduction)
  • Graham-Leach-Bliley Act (GLBA)
  • Unfair, Deceptive or Abusive Acts or Practices (UDAAP’s)
  • Soldiers and Sailors Civil Relief Act (SSCRA)

Segment 3 – Best Collection Practices
A. Collection Management, Policy and Procedures

  • Compliant Telephone Calls
  • Debtors Represented by Attorneys
  • Calling Third Parties
  • Skip Tracing
  • Disputes and FCRA Disputes
  • Cease and Desist
  • TCPA
  • Call Recording
  • Payment Plans
  • Collection Letters

B. Telephone Collection Techniques

  • Collection Call Protocol
  • Collection Call Structure
  • Language and Etiquette
  • Motivation and Influence
  • Customer Service


June 21, 2019
8:00 am - 4:30 pm
Event Category:


Santa Clara University
Building 301 Benson Memorial Center Classroom 103 820 Alviso St
Santa Clara, CA 95050 United States
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