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Cruisin’ to Collections Student Financial Services Conference 2020
October 8, 2020 - October 30, 2020
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Check out the recordings
Higher Education Certified Collection Professional Program
Download the presentation PDF here (part 1)
Download the presentation PDF here (part 2)
October 26
Improving Campus Partnerships to Elevate Student Achievement (playback)
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Reducing Internal Receivables – How Central Michigan University Reduced Their Receivables by 60% (playback)
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October 27
Cashless Loan Programs (playback)
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Maintaining Professionalism and Customer Service (playback)
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October 28
Policy and Procedures (playback)
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Money, Money, Money – Everything Money – Recoveries, Rates, Retention and Reputation (playback)
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October 29
Millennial Gaps & Harsh Truths: Communicating with Younger Clients (playback)
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Student Financial Services Strategies – Overcoming Obstacles, Objections and Obstinance (playback)
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October 30
Office Efficiencies – Analyzing Process Improvement in Staffing and Procedures (playback)
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The Future of Delinquent Accounts Receivable & Student Retention (playback)
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‘Who’s Da Boss?’ A Personal Accountability Checklist (playback)
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