Under the Dodd-Frank Wall Street Reform and Consumer Protection Act (DoddFrank Act), all covered persons (This means you) are legally required to refrain from committing unfair, deceptive, or abusive acts or practices. UDAAP’s largely mirror the regulatory verbiage found in the FDCPA and in some cases the Bureau has even gone further than FDCPA guidelines. Of the more than 40 enforcement matters that the CFPB has made public so far, half have alleged violations of the UDAAP provision of the Dodd-Frank Act. These actions resulted in restitution to consumers totaling more than $1.7 billion, as well as civil money penalties totaling more than $142 billion. We will discuss provisions of the act, a comparison to the FDCPA and common mistakes creditors make so you can understand what is required to be compliant.

If you (or your billing servicer) report information about consumers to a Credit Reporting Agency, you are considered a “furnisher” of information under the FCRA. You have an obligation to supply fair and accurate credit reporting and risk liability if you do not. We will discuss:

• Responsible and Accurate Reporting
• Common Mistakes in Reporting Delinquencies
• Verbal and Written Disputes
• Conducting a Reasonable Investigation
• Written Policies and Procedures
• Frivolous or Irrelevant Disputes
• Liabilities

The Consumer Financial Protection Bureau continues to focus on the student loan market. Get the latest information on actions by the bureau, rulemaking efforts and projections for the future. We’ll discuss the bureau’s opinions on private student loans, loan modifications and what they perceive as predatory lending practices.

The National Student Clearinghouse is the nation’s trusted source for education verification and student educational outcomes research.  The Clearinghouse serves the education community by facilitating the exchange and understanding of student enrollment, performance and related information through our unique combination of Financial Aid Services, Research Services, Transcript Services, and Verification Services. Learn more about information the Clearinghouse provides and how to maximize their service at this session.

Whether you’re deciding on offering a new Institutional Loan or want to revisit compliance on your existing loan procedures you’ll find the information here. A step by step look at originating Private Campus Institutional Loans including Disclosures, Issuing Loans and Compliance.

Disclosures:

Initial offering – 1st disclosure – 30 day notice – 3 day notice

Issuing Loans:

Borrower self-certification – Promissory notes

Compliance:

Truth in Lending Act – Regulation Z – FACT Act – CFBB Checklist

A best practices session on the collection methods at your disposal. Maximizing your recovery efforts begins with defining how and how not to use your different methods of communication. Let’s examine how to increase your effectiveness with these tools and how to sharpen a clear and concise communication.

• Listen for symptoms of students in distress
• Respond to needs ‘appropriately’ and act as a liaison
• Empathize and reinforce help seeking behavior
• Recognize behaviors from ‘Immaturity to illness’

• An overview of effective program traits for discussion
• Financial literacy topics to select from
• Communications templates for:
  • Upper management buy-in
  • Department outreach
  • Responding to the “NO’s”
  • Outside vendors who are already providing services to your campus
• A list of effective student outreach techniques
• The Resource Vault: Workshops, Webinars, Games, Videos and Academic Programs

Brian Smith from the Department will discuss the following:

• Appropriations and Budget
• Recent Legislation
• Regulatory Activity
• ED Initiatives
• Perkins Loan Issues and Program Update 
• Electronic Announcements/DCLs
• ED Resources

There are many hot-button issues this year and we’ll reserve this time to discuss the latest and most pressing of those issues. The agenda will be driven your questions. Some of the topics may include: 1098-T’s, IRS extensions, Perkins Loans, Budgets and E-communications.

How do you manage your team and ‘make it fun’ all while keeping production levels up? In this panel discussion, managers with expertise will share their experiences, both good and bad, and discuss what worked for them and what didn’t. This is a great opportunity to share your own experience as a university collection professional and draw from the experience of others.

Collections Karate is a technique of using rules of influence and motivation in a conversation to counteract aggressions or defenses in order to gain compliance and cooperation. Debt collection by its very nature is combative. It confronts an obstacle between a student and the university and doing it with millennials doesn’t make it any easier. As you know, millennials can be anything from hyper-sensitive and fragile to argumentative or narcissistic. The ultimate goal is to help your student get back into alignment with their financial responsibility. We’ll focus on the art of the conversation and understanding millennials.

Perkins Died in September 2015 but then it was brought back to life temporarily through the Perkins Loan Extension Act. There are changes to this Zombie program and Perkins still needs to be reauthorized. This session will highlight those changes including the additional disclosure requirements and we will take a look into the future – with or without Perkins and what each campus can do to help the students in need!

In this time of reduced staff and cuts in the budget have you taken advantage of the benefits that the Perkins Program offers to help the school administer the program? Are you paying for services that the Fund is set up to cover? This session will expand your Perkins knowledge, help ease the pressure on your budget and open doors to tools that you and your staff can reap benefits by utilizing. You will discover the tools larger schools have used for many years and return to campus with a better understanding of options to enhance your job and expand your budget!

*We will also cover how some of these same benefits can be applied to your Health Profession and Nursing Programs.

This course provides guidance to individuals, including managers and employees, so that they can prepare to respond to an active shooter situation. The presentation covers the three steps for increasing your chance of surviving an active shooter: Run, Hide and Fight.

By the end of this course, you will be able to:

Describe actions to take when confronted with an active shooter and responding law enforcement officials.
Recognize potential workplace violence indicators.
Describe actions to take to prevent and prepare for potential active shooter incidents.
Describe how to manage the consequences of an active shooter incident.

Covering a wide range of medical emergencies, this course on First Aid/CPR/AED will help participants recognize and respond appropriately to cardiac, breathing and other first aid emergencies and provide skills that participants need to know to give immediate care to a suddenly injured or ill person until more advanced medical personnel arrive and take over.

This informative and exciting self-defense course is presented by James Miranda, owner of Excel Defense Studios and his team of Defensive Tactics Instructors. James is a former North Las Vegas police officer, Certified Level 1 CrossFit Instructor, Master Defensive Tactics Instructor, Women’s Self Defense and MMA Instructor. This course is designed to teach simple yet highly effective techniques to help you escape and/or stop a violent attack, emphasizing on skills that improve the student’s ability to defend against a larger opponent. Each person participating in this training will achieve a new level of awareness of their surroundings and confidence in their ability to defend themselves.