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Collections Karate Part Two
March 21, 2018 @ 11:00 am - 12:00 pm
Collections Karate focuses on the core of a debt collection conversation. The place after the introduction and before the close. It’s the middle ground; the confrontation zone where you ask for payment, overcome objections and handle disputes.
Collections Karate uses conceptual techniques that combine the rules of influence and motivation with assertive communication in an attempt to achieve a productive outcome from your collections conversation.
Among other concepts we will discuss:
INFLUENCE as a set of rules that people follow when used properly.
MOTIVATION as a force that compels action and how to assist your student to discover their OWN motivation to take action or change a behavior.
ASSERTIVE COMMUNICATION to keep the focus on the subject at hand