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Collections Karate Part Two – Call Structure and the Rules of Motivation and Influence
February 18, 2015
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The purpose of your collection attempts is to achieve alignment with your student and their financial obligation.
CALL STRUCTURE Using proper sequence and language in a collection call will work as an attractant not a repellent.
MOTIVATION is a force that compels action. We’ll discuss how to help your students discover their OWN reasons for wanting to take action or change a behavior.