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Collection Phone Calls, UDAAP’s, and the FDCPA

August 16, 2017 @ 11:00 am - 12:30 pm


In this webinar we’ll discuss compliance and strategy when making and receiving collection telephone calls.

  1. UDAAPS’s and the CFPB’s enforcement authority
    Since 2013, the CFPB has published two bulletins on UDAAP that provide statutory definitions, non-exhaustive examples of UDAAPs and remind entities that are not subject to the Fair Debt Collection Practices Act, such as first party collectors, that they are nevertheless subject to the CFPB’s UDAAP authority.
  2. FDCPA training for creditors
    804. Acquisition of location information
    §805. Communication in connection with debt collection
    §806. Harassment or abuse
    §807. False or misleading representations
    §808. Unfair practices
    §809. Validation of debts
    §810. Multiple debts
  3. Collection Calls
    Things you shouldn’t say
    Collection call protocol
    Appeals that engage
    Negotiating repayment options
    Overcoming objections
    Closing the deal
Download the Presentation PDF


August 16, 2017
11:00 am - 12:30 pm
Event Category: