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Collection Phone Calls, UDAAP’s, and the FDCPA
August 16, 2017 @ 11:00 am - 12:30 pm
In this webinar we’ll discuss compliance and strategy when making and receiving collection telephone calls.
- UDAAPS’s and the CFPB’s enforcement authority
Since 2013, the CFPB has published two bulletins on UDAAP that provide statutory definitions, non-exhaustive examples of UDAAPs and remind entities that are not subject to the Fair Debt Collection Practices Act, such as first party collectors, that they are nevertheless subject to the CFPB’s UDAAP authority.
- FDCPA training for creditors
804. Acquisition of location information
§805. Communication in connection with debt collection
§806. Harassment or abuse
§807. False or misleading representations
§808. Unfair practices
§809. Validation of debts
§810. Multiple debts
- Collection Calls
Things you shouldn’t say
Collection call protocol
Appeals that engage
Negotiating repayment options
Closing the deal